The GP surgery website service built by doctors, nurses and practice managers.
A small team of practising doctors and nurses alongside the practice managers who've actually run your reception. Aligned with the NHS England benchmarking tool. Your CQC or HIW report linked prominently. Welsh-language toggle as standard. Typically £125–£175 a year cheaper than your current provider — and you keep the right to leave any time.
We’ve mapped the MySurgeryWebsite, iatro and Silicon Practice content models. Your existing pages migrate across; your patients see no break. Read the switch playbook →
£399/year at signup. £399/year at year five. Written into your contract. The renewal-creep that pushed you to look elsewhere doesn’t exist here.
20% off across the federation. One invoice, one contract, one renewal date, one point of contact — a working GP. First PCN case study publishing later this year; talk to us →
A working NHS GP signs off every page before it goes live. Your CQC or HIW report linked prominently — we don’t make claims for you, we surface yours.
Aligned with the Welsh Language Standards. Cymraeg + English, live on day one.
Bilingual sites for GMS contractors in Wales — every page mirrored Cymraeg/English with a single toggle, no manual translation work for your team. Compatible with BCUHB, Cwm Taf Morgannwg, Powys, Hywel Dda, Aneurin Bevan, Cardiff & Vale, and Swansea Bay clusters. One of our doctors is a BCUHB Cluster Lead — we know the GMS contract requirements and the inspection points HIW look at.
What practice managers actually complain about
We talk to PMs every week. These are the ten things that come up — and how we do them differently.
| The complaint about other providers | Them | Us |
|---|---|---|
| "We're trapped in a ridiculous contract" | Multi-year lock-in | Monthly rolling |
| "Their renewal price went up again" | Unilateral increases | Price never rises |
| "They ended our contract with no warning" | Has happened | 30-day notice min. |
| "The CMS is too complicated" | Heavy WordPress | Simplified or zero CMS |
| "Support is slow and faceless" | Generic ticketing | A GP, on WhatsApp |
| "They've never worked in a surgery" | Leeds tech co. | Practising NHS GP |
| "They ignore the languages our patients speak" | Welsh only (sometimes) | 6 languages, all included |
| "Our site fails the NHS benchmarking tool" | Often non-compliant | 100% by design |
| "Every surgery website looks identical" | Stock templates | Bespoke per practice |
| "No proper PCN/federation deal" | Standard pricing | 20% PCN bundle |
Considering switching from MySurgeryWebsite specifically? Read the dedicated comparison →
We've worked these mornings.
Every one of these scenarios has happened to us or to a colleague in our cluster in the last twelve months. They're the small daily fires your website should help put out — and that the provider you're with now almost certainly wasn't built for.
The locum's car has broken down on the M6.
Twenty patients due to walk in by 08:30. The cancellation notice needs to be live on the homepage — in English and Cymraeg — before they leave the house.
Flu vaccines have arrived a fortnight early.
1,400 doses in the fridge, a bank holiday weekend coming. The booking widget has to update tonight. Banner on every page by morning. Practice WhatsApp is already lighting up.
The practice nurse has been signed off, indefinitely.
Diabetic clinic moved to Wednesday. Asthma reviews to Friday. Forty appointments to rebook, three landing pages to rewrite, and a partners' meeting at six.
DSP Toolkit deadline on Friday.
Three new processors to add to the privacy notice. Cookies audit overdue. Accessibility statement still dated 2023. None of it can be "we'll get to it next month".
Every other web agency learns these moments from a brief. We learn them from a phone call at six in the morning.
Every site we build, by default
No upsells. No "premium accessibility" add-on. These are non-negotiables, included in every site we ship.
NHS England benchmarking
Built to score full marks against the NHS benchmarking tool — patient signposting, online services, transparency of fees, complaints process, the lot.
Six languages, included
English, Cymraeg, Polski, Română, Punjabi (ਪੰਜਾਬੀ), Urdu (اردو). Not a paid upgrade. The five most-spoken community languages in Welsh GP catchment areas, baked in. See how it works →
WCAG 2.2 AA accessibility
Properly accessible — keyboard navigable, screen-reader friendly, AA contrast, accessible forms. Documented and audited annually.
Online services links
Properly integrated routes to NHS App, eConsult, AccuRx, EMIS Patient Access, SystmOnline, Klinik or whichever stack your practice uses.
Bespoke design, not templates
Every site is designed for the practice. Local photography, your branding, your tone. No "every surgery looks the same" trap.
Daily backups & security
Encrypted daily backups, malware monitoring, automatic security patches, GDPR-compliant hosting in the UK or EU.
Cancel a clinic from your phone. Banner live before the patient leaves the house.
Other providers give you a CMS. We give you the actual changes you make — and for the urgent ones, they publish themselves. Cancel a clinic, post a service alert, correct a phone number: submitted from your phone, live on your website within seconds, in English and Cymraeg. The team handles everything else.
Included for every customer. Three Quick Actions auto-publish today (cancel a clinic, urgent notice, contact correction). Four more handled by the team within SLA.
Cancel a clinic Auto-publishes
Locum off sick at 7:55am. Clinic name, date, reason, click. The cancellation notice publishes itself — in English and Cymraeg — before the first patient leaves the house.
Post an urgent notice Auto-publishes
Phone lines down, water outage, road closure affecting access. One form. One click. Sitewide alert banner publishes itself within seconds.
Schedule a clinic campaign
Flu vaccines arrived a fortnight early. Dates, eligibility, booking route. Banner up, booking widget configured, all before tea.
Update opening hours
Bank holiday, training afternoon, permanent rota change. Pick a type, pick dates, type the new hours. Every page that references opening hours updates.
Fix contact details Auto-publishes
Wrong phone number, wrong email, wrong out-of-hours signposting. We find every reference across the site and update them automatically.
Team change
New ANP starting Monday, partner retiring, salaried GP changing days. One form, every page that mentions them updated, named accountable GP kept current.
No CMS to learn. No nav-menu-deep settings page. One form per action, sensible defaults, mobile-friendly. Urgent actions skip the queue and publish themselves; everything else lands with your team within the published SLA. "The PMs we work with do their fortieth Quick Action in less time than it takes their colleague to find the right WordPress menu."
Optional add-on: AI patient chatbot
~£20/month average — usage-based, no fixed fee
Trained only on your own site content — opening hours, services, how to register, where to park. Sits on every page. Refuses anything outside it (no hallucinated medical advice). You pay only for what your patients actually ask — not a flat per-seat licence. Most surgeries see queries averaging £8–15 a month depending on list size and patient behaviour.
Up and running within two weeks
Free audit & quote
We look at your current site, send a short report, and quote your switch. No obligation.
Content review
We move your content across, fix anything that fails compliance, and a GP signs off every patient-facing page.
Design & build
Your new site is built and ready in under two weeks. Two rounds of feedback. Cymraeg included. We do the heavy lifting.
Launch & switch
Go-live on a date that suits you. We notify your old provider, point the DNS across, and your patient traffic carries over.
Up for renewal in April?
Most NHS practices renew their website contract around April. Send us your current site URL via the contact page and we’ll come back with a like-for-like quote and a switch plan that lines up with your renewal date — usually inside one working day.
See our demo siteMore for GP practice managers
- Why GP surgeries switch from MySurgeryWebsite — the renewal trap and how to leave.
- How to switch GP surgery website provider — six-step playbook, email templates, no double-payment.
- NHS England benchmarking tool guide — what it checks and why most sites fail.
- GP website compliance — NHS, HIW, CQC, WCAG 2.2 AA