GP surgery websites that pass the NHS England benchmark.
The NHS England primary care website benchmarking tool is the de facto scoring system for GP surgery websites. ICBs check it. PCN clinical quality leads check it. Most GP websites — including those from major suppliers — score worse than they should because the framework moves and existing sites drift. Practice Digital is built around the benchmark.
Where most GP sites lose points
The five gaps we see most often when we audit existing GP websites: missing or outdated accountable GP page; PDFs that fail WCAG 2.2 AA; broken or out-of-date online-services links; missing carer-support information; statutory complaints process not visible from the home page in two clicks. Each is a benchmark line-item. None are difficult to fix once flagged.
How we score against the benchmark
Every template ships with the structural elements the benchmark expects: home, online services, news, opening hours, services, team, contact, accessibility, privacy, complaints. Statutory pages are pre-populated with practice-specific data on build. The build process includes a benchmark dry-run before sign-off so we know your launch score before any patient sees the site.
Once live, an annual compliance review is included — we re-audit against the current framework, fix anything that has drifted, deliver a written report you can hand to your ICB.
WCAG 2.2 AA, not just AA
WCAG 2.2 went live in October 2023 and brought nine new success criteria. Most pre-2024 GP websites still test only against WCAG 2.1 AA. Practice Digital ships at 2.2 AA from day one. Real screen-reader testing, real keyboard navigation testing, real automated audit on every deploy.
Frequently asked questions
What if NHS England changes the benchmark?
Annual compliance review is included in your £399/yr. When NHS England moves the framework, we update your build and re-audit. No charge.
Can you audit our current site before we commit?
Yes. Send us your URL and we'll send back a written audit within one working day. NHS benchmarking score, WCAG 2.2 AA pass-rate, gap list. Cost: nothing. Request the audit.
Ready when you are.
Built and owned by working NHS doctors and practice managers in North Wales.