How to switch from MySurgeryWebsite.

The six steps

1. 1. See the demo (week 0)

   Open our live customer demo — it’s a real working NHS GP site, with the chatbot, Welsh-language switcher, online services, the lot. Pricing is on it: £399 first year, no contract, site built in under two weeks. If it looks right, click the “Build mine” button on the page. If you’d rather a written compliance audit of your current site first, message us via the widget and we’ll send one inside a working day.

   See our demo site →

2. 2. Check your MSW notice period (week 0)

   Find your latest MSW renewal letter. The contract terms will say something like “90 days’ notice before renewal” or “rolling 12-month auto-renew with 30 days notice”. Don’t panic if you’ve already missed the window for this year — you can still switch; we’ll just parallel-run until your MSW year ends.

   If you can’t find your contract, MSW are obliged to send you a copy on request — we have a template for that email below.

3. 3. Sign up with us (week 1)

   10-minute onboarding wizard at /onboarding. Direct Debit via GoCardless — standard NHS-supplier collection method, no card details, no platform lock-in. Your first year is £399 flat, no setup fee, and the price is locked for 60 months from that day.

   If your MSW contract has remaining months, tell us in the wizard’s “why are you switching” field and we’ll only start your billing from MSW cut-over, not from sign-up day. Pure overlap, no double-payment.

4. 4. We build your draft site (weeks 1–3)

   We lift your existing content from MSW, restructure it for the new templates, and build your draft. Our clinical team — a practising NHS GP, with nurse and pharmacist reviewers on specialist pages — signs off every patient-facing page. You get a site ready within two weeks.

   Anything we got wrong — you tell us in plain English. We don’t need you to learn a CMS to point things out.

5. 5. Tell MSW you’re leaving (week 3–4)

   Use the template email below. Send it to MSW (BCC us — we can help with anything they push back on).

   Subject: Contract non-renewal notice — [Practice name], [NHS practice code]

   To: [email protected] (verify against your most recent invoice)

   Dear MySurgeryWebsite team,

   This is formal notice that [Practice name] does not wish to renew our website contract at the end of the current term. Our current annual term ends on [date].

   Per our contract clause [paste reference if known, or just “the notice period clause”], we are giving you the required [30 / 60 / 90] days’ written notice.

   Please confirm in writing:

   • The contract end date you are now working to.
   • That no further charges will be raised after that date.
   • The process for exporting our current site content for our records.

   We will manage the DNS cut-over to our new provider ourselves and require no action from you on that.

   Thank you,

   [Your name], [Your role]
   [Practice name]
   [NHS practice code]
   [Phone] / [Email]

   Copy template

6. 6. DNS cut-over (week 4 onwards)

   Once your MSW contract ends, we update your domain’s DNS settings to point at the Practice Digital site. Takes minutes. We do this; you approve.

   We also update:

   • NHS Choices entry — your practice profile
   • Google Business Profile — website link
   • PCN intranet (if applicable)
   • Anywhere else your site is linked from

   You don’t lose a single patient visit. Search engines pick up the new site within 48 hours of cut-over.

Frequently asked questions

Will we have any downtime?

No. The new site runs at a temporary URL during build (e.g. parkhouse.pages.dev). On cut-over day, DNS swaps and the old site stops serving in the same instant. Patients see no gap.

What happens to our patient information / blog content?

We lift it all across as part of the build. You sign off the result. If we miss anything, you flag it before cut-over and we add it.

What if MSW pushes back?

BCC us on your notice email. We’ve seen the playbook. Common pushback — “your contract auto-renewed”, “there’s an early-termination fee”. Most of it doesn’t survive a careful read of their terms. Worst case, you continue paying MSW until natural contract end while we run the new site for free in parallel.

What about eConsult / AccuRx / SystmOnline integrations?

All carry across. They live on the supplier side, not the website side — we just embed the same redirect/widget on the new site. No work for you, no patient confusion.

What if we hate the new site?

You have 14 calendar days from mandate activation to walk away with a full refund. After that, you have the contractual 12-month commitment but we’ve never had a customer regret the switch — partly because we let you preview and sign-off before any of it goes live.

Can our partners / practice manager / IT lead see it first?

Yes — share our live demo with them. It’s a real, fully working NHS GP site — chatbot, Welsh, the lot. If they have questions, the chatbot on that page answers most of them, or use the message widget on this page and we’ll reply by email. No salesperson. No pressure.